The agreement behind every booking.
These are the terms that apply when you book a detail with DreamLabX — deposits, cancellations, payment, warranty coverage, and what we're each responsible for.
1. Services
DreamLabX provides automotive detailing — Wash only, Silver, Gold and Diamond packages across cars, SUVs and minivans, plus motorcycle, RV, boat, trailer and other-vehicle detailing and optional add-ons — as described at the time of booking. We also offer a B2B fleet program for dealerships, fleet operators and property managers under separate rate terms.
Service inclusions, pricing and available add-ons may be updated from time to time; the terms and pricing in effect at the time of your booking apply to that appointment. Emergency or same-day rush work carries an additional fee on top of your package, quoted at the time of request and subject to availability.
2. Deposits & cancellations
What's required to confirm a booking depends on how you book:
Booking through our website requires a non-refundable deposit of 15% of your quoted service subtotal, before HST, to confirm the appointment. This deposit is applied to your final balance on service day.
No deposit is required at the time of booking.
Where offered through our booking system, the full quoted amount is paid at the time of booking.
Cancel with at least 48 hours' notice and your deposit is fully refunded — no fee. Cancel with less than 48 hours' notice, cancel late, or fail to show up for your scheduled appointment, and any deposit or prepayment you've made is forfeited and serves as our no-show fee.
Need to reschedule instead? We just need at least 24 hours' notice — your deposit carries over to your new appointment date with no fee. If your booking didn't require a deposit, we may ask for one — or full prepayment — to confirm a future appointment.
3. Payment
The remaining balance is due upon completion of service. All card payments are processed securely through Stripe — in person on our Stripe Reader, or online through our booking and payment pages — and we accept all major credit and debit cards, including Interac, as well as e-transfer and cash. Approved refunds are issued to your original payment method.
4. Vehicle condition & inspection
Prior to beginning service, DreamLabX will visually inspect your vehicle and note any pre-existing damage, wear, mechanical issues, or aftermarket modifications (including but not limited to loose trim, cracked glass, prior paint chips or scratches, aftermarket wraps or tint) — documented as part of your vehicle's record in our system. By booking, you confirm you've disclosed any known issues with your vehicle in advance. DreamLabX is not responsible for pre-existing conditions.
5. Personal belongings
Please remove all personal items, valuables, cash and documents from your vehicle prior to drop-off or service start. DreamLabX is not responsible for personal items left in the vehicle.
6. Pickup & drop-off
Complimentary pickup and drop-off is available with Silver, Gold and Diamond bookings within our Hamilton service area, arranged at the time of booking; it's not available on Wash only. While your vehicle is in transit with DreamLabX staff, the liability and insurance terms in Section 8 apply.
7. Service warranty
These warranties exclude damage caused by misuse, pets, smoke, or third-party chemical products applied after service. Motorcycle Diamond details carry the same ceramic coating warranty, applied to suitable painted surfaces only. Warranty claims must be reported to DreamLabX within the applicable period to be honoured.
8. Liability & insurance
DreamLabX maintains garage liability and garagekeepers insurance covering vehicles in our care, custody and control during service, including pickup and drop-off. Our liability is limited to direct physical damage to your vehicle caused by our work, and does not extend to indirect, incidental, or consequential damages (including but not limited to loss of use, rental vehicle costs, or lost wages), except where such limitation is not permitted by law.
9. Photography & marketing
DreamLabX may photograph vehicles before and after service for quality documentation and marketing purposes (for example, before/after content on our website and social media). Vehicles are photographed in a manner that doesn't identify licence plates or personal information unless separately agreed. If you'd rather your vehicle not be used for marketing, let us know before your appointment begins.
10. Satisfaction
If any part of your service doesn't meet expectations, please notify DreamLabX within 48 hours of service completion so we can address it.
11. Governing law
These terms are governed by the laws of the Province of Ontario. Any disputes arising from these terms shall first be addressed through direct communication with DreamLabX before pursuing other remedies.
Contact us
Questions about these terms? Reach us any of these ways.
DreamLabX · 391 Avondale Street, Units A & B, Hamilton, ON L8L 7C8 · Effective September 24, 2026