Terms of Service

01Services

DreamLabX provides automotive detailing services (Silver, Gold, and Diamond tiers) and recurring Monthly Touch-up plans, as described at the time of booking. Service inclusions, pricing, and available add-ons may be updated from time to time. The terms in effect at the time of your booking apply to that appointment.

02Deposits & Cancellations

Your subtotal includes any add-ons selected at booking. HST is calculated on the full service price and is payable with your final balance. If the scope of work changes on the day of service — for example, because of vehicle condition — the deposit already paid is not adjusted, and the difference is settled in the final balance.

If you cancel or reschedule with less than 24 hours' notice, or fail to show up for your scheduled appointment, your deposit is forfeited and serves as our no-show fee.

Cancellations or reschedules made at least 24 hours in advance will not incur any fee, and your deposit will be applied to your new appointment date. No-shows and late cancellations on recurring Monthly Touch-up plans follow the same policy on a per-visit basis.

03Payment

The remaining balance is due upon completion of service. We accept credit and debit card, e-transfer, and cash. Recurring Monthly Touch-up plans are billed on the 1st of each month and continue until cancelled with 7 days' written notice to DreamLabX.

04Vehicle Condition & Inspection

Prior to beginning service, DreamLabX will visually inspect your vehicle and note any pre-existing damage, wear, mechanical issues, or aftermarket modifications — including but not limited to loose trim, cracked glass, prior paint chips or scratches, aftermarket wraps, or tint.

By booking, you confirm you have disclosed any known issues with your vehicle in advance. DreamLabX is not responsible for pre-existing conditions.

05Personal Belongings

Please remove all personal items, valuables, cash, and documents from your vehicle prior to drop-off or service start. DreamLabX is not responsible for personal items left in the vehicle.

06Service Warranty

• Silver and Gold Details include a 60-day interior spill warranty, covering re-cleaning of interior surfaces due to spills within that period. This warranty excludes damage caused by misuse, pets, smoke, or third-party chemical products applied after service.
• Diamond Detail's ceramic coating is covered under a separate coating warranty, with specific terms and duration provided in writing at the time of service.
• Warranty claims must be reported to DreamLabX within the applicable period to be honoured.

07Liability & Insurance

DreamLabX maintains garage liability and garagekeepers insurance covering vehicles in our care, custody, and control during service.

08Photography & Marketing

DreamLabX may photograph vehicles before and after service for quality documentation and marketing purposes, such as before-and-after content on our website and social media. Vehicles are photographed in a manner that does not identify licence plates or personal information unless separately agreed.

If you do not wish your vehicle to be photographed for marketing use, please notify us before your appointment begins.

09Satisfaction

If any part of your service does not meet expectations, please notify DreamLabX within 48 hours of service completion so we can address it.

10Governing Law

These terms are governed by the laws of the Province of Ontario. Any disputes arising from these terms shall first be addressed through direct communication with DreamLabX before pursuing other remedies.